Plasma Pen Classic

All devices are covered by a full manufacturer’s warranty of at least 12 months (extended periods are available to purchase). We are committed to offering our customers the highest level of service and satisfaction possible. Our standard, over-arching policy for returns is that any problem with any order should be outlined by you to us within 24 hours of you receiving the goods. You must then, where relevant/appropriate/agreed, return any goods to us within 7 days. Refunds will usually be provided either as a credit or as a replacement. Failure to inform us of a problem within 24 hours of you receiving the goods will mean that your order is deemed to have been accepted and checked. No customer who has received/accepted their device, completed a course and been certified will be entitled to return or a refund (outside of warranty issues which are covered separately) on the basis that we have completely fulfilled all of the requirements of sale and provided you with everything you have purchased. You cannot unlearn training once delivered, you cannot delete the intellectual property and proprietary training and content provided and you cannot return to us the commercial value we have provided you. Your device will have been supplied to you in a technically perfect condition, accepted and a full manufacturers’ warranty provided which covers you separately for any fault etc. You should read all our terms and conditions here and pay particular attention to our full returns, refunds and cancellation policy plus the standards and behaviours we expect of students and do so before placing your order. By placing your order you confirm that you have read and fully acknowledged these terms and conditions.