Webstore Returns, Refunds & Cancellation Policy
Plasma Pen by Louise Walsh International is committed to offering its customers the highest level of service and customer satisfaction possible. Please read our terms and conditions in addition to our returns and cancellation policy below very carefully before placing any order. By placing any order you confirm you have read and fully acknowledged all of these terms and conditions.
1.0 Returns & Cancellation Policy – General
1.1 Our standard policy for returns is that that any problem with any order should be outlined by you to us within 24 hours of you receiving the goods and you should then, where relevant, return any goods to us within 7 days. Refunds will usually be provided either as a credit or as a replacement.
1.2 Failure to inform us of a problem within 24 hours of receiving the goods will mean that your order is deemed to have been accepted and checked.
1.3 Outside of anything like a relevant “cooling-off period” detailed below then simply changing your mind after receiving any goods is not usually a legitimate reason for return, cancellation or refund and certainly after a specific period (no more than 7 days). In the regions where those regulations apply then, taking into account 1.4 below, all customers have the right to cancel their orders under The Distance Selling Regulations meaning that you have the right to cancel the purchase of your goods without you having to give a reason within the “cooling off period” of seven working days. This period begins from the day after you receive the goods. Once in possession of the goods however you are under an express duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered them to you in error or the items were damaged or defective – please also see 1.5 with regard to this) as soon as possible and certainly within 7 days.
1.4 We do not accept any cancellation or returns on samples or on any kind of bespoke orders placed by you and subsequently produced by us as the goods will have been custom-made to your specifications and are thus rendered unusable as they are not stock items that can then be re-sold after production or despatch. The only exclusions to this are if your product does not match your order, or if your product is faulty (please also see 1.5 below)
1.5 In line with 1.1 and 1.7 then if the product(s) delivered do not match your order please contact us via email (email@example.com) outlining the problem and we will arrange the return of the goods. Please remember to include all your original order details. If the goods have a problem relating to the quality or functionality of them then we cannot take any action until the goods are returned to us for inspection. Following the return of the goods we will make a thorough assessment following which Plasma Pen by Louise Walsh International will then deem whether your return is valid or not.
1.6 Refunds will be offered only when an order is cancelled prior to any work being undertaken or before an order has been despatched. If you need to cancel an order you should contact customer services on 01704 573 489 as soon as possible. Due to the short turnaround times we work to, your order may have already been shipped in which case only the exclusions listed in 1.4 will apply.
1.7 Shipping costs to return any product are always the responsibility of the customer. We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or if you attempt to return them at our expense.
2.0 Returns & Cancellation Policy – Devices & Training
2.1 No-one who has completed a course and received/accepted their device and certification will be entitled to a refund on the basis that at that point we have completely fulfilled all of the requirements of sale and provided you with everything you have purchased. You cannot unlearn the training delivered, you cannot delete the intellectual property and proprietary training and information provided and you cannot return to us the commercial value we have provided you. Your device will have been delivered to you in a technically perfect condition and a full manufacturers’ warranty provided which covers you separately for any fault etc.
2.2 With your particular attention drawn to clauses 2.1 and 2.3; should any student attempt to later initiate a chargeback on their credit or debit card then any and all fees then attributed to that chargeback – including our reasonable costs in defending it vigorously – will be invoiced and payable by you and this will include any fees from the card processor plus all the administration costs that are required to negate any chargeback. We reserve the right to pursue separate legal action for any chargeback attempts we feel are malicious or fraudulent in nature.
2.3 While we endeavour to provide accurate information wherever and whenever possible; for the avoidance of any doubt then in regard to the purchase of devices and/or training; the absolute onus is always on you to check in advance with all relevant authorities/ bodies to ensure that the course you are taking, the device you are purchasing and the treatment you are training in is legal in your territory. While we often put students in touch with insurers in any given territory it is again your personal responsibility to confirm your own insurability status. You failing to do both/either and any subsequent inability of yours to practice will not entitle you to a refund of any kind.
3.0 Training Course Booking Policy
3.1 All deposits for training are completely non-refundable. We credit your deposit against the cost of your chosen training course. For all training bookings, either your finance or balance payment should be in place and/or have been paid to us no later than 7 days ahead of the course date. In circumstances where that is impractical e.g. where you have booked onto a course that commences in less than 7 days – then simply contact the office on 01704 573 489 and we will make note of a dispensation for you of this clause.
3.2 In purchasing training from us then you fully acknowledge that if you do not then pay your outstanding balance to us, on or before the course date, your deposit will be lost and no refund will be given. However, we are happy to transfer your deposit to another course as long as that course is listed within 3 months of the originally booked date and that you give us at least 3 working days ahead of your originally booked date with notice of your intent to transfer your course.
3.3 Outside of any (extremely unlikely) case that a course is ever cancelled or rescheduled by us then any training course that you have booked onto and subsequently do not attend or fully complete for any reason at all (including sickness, personal or family issues, change of mind, failure to secure the required funds) then please note that you will not be entitled to a refund of any fees or deposits paid. Any deposits, payments and costs for training will not refundable if the training course is interrupted or cancelled through a an “Act of God” or act of terrorism.
3.4 No refunds will be given in situations where you are not able or fully able to complete your training course because of a contraindication or indeed any other reason that you have chosen to not disclose to us in advance (and agree) such as a medical or religious reason. Changing your mind before during or after a training course or the availability of a course cheaper elsewhere or later will not entitle you to a refund.
3.5 Like all modern and professional businesses, we do not tolerate any acts of aggression, intimidation or threatening behaviour to any member of our staff or fellow students nor do we tolerate any type of discriminatory behaviour including racism or homophobia. Equally, for both safety and ethical reasons, we do not tolerate any student attending training under the influence of drugs or alcohol (outside of prescribed medication for a condition that has been revealed to us in advance). In any instances of such behaviour, we reserve the right to exclude attendees and no refunds will be given.
3.6 For the benefit of all, training courses begin at a stated time whether or not all students have arrived (give or take a reasonable degree of flexibility). We do not delay our training courses for anyone who arrives late as that can obviously impact on the value other paying students should be receiving and both we and our Master Trainers take no responsibility for having to re-complete/re-cover any training and/or extend the training sessions so that you can catch up on what you may have missed through your own lateness or absenteeism (although we will do our best to accommodate you where possible/practical/reasonable).
3.7 There are very rare occasions when, at our sole discretion, we promote time-limited and non-standard offers for training courses (typically at niche events and exhibitions and always with very specific terms and conditions). We will not give any refunds or offer any like-for-like deals to any other trainees who may have paid more under any circumstance.
3.8 As previously highlighted in 2.3 then, in regards to all local and/or country regulations, students should independently seek advice and direction from their own appropriate regulatory bodies. It is always the students responsibility to contact any relevant authority, health board and/or agency to ensure that the course they are registering for, the products they are purchasing from us to use and the training and services they are seeking to implement are suitable within their area. Furthermore, with all training courses there is always an existential risk that legal and/or regulatory compliance measures may change at any time and this is clearly beyond our control. If any such regulations restrict you from being able to implement your training and/or practice your services – either partially or fully – then the onus is always on you to upgrade your skills accordingly so as to meet any such requirements and, if ever appropriate, for you to cease the delivery of any treatments until the climate changes or until you upskill accordingly.
4.1 We will not accept responsibility for any failure on the part of any courier or delivery service used to deliver goods, nor can we accept any consequential loss incurred by the customer by any action or inaction on the part of us or any agent acting on behalf of us.
5.0 Turnaround Times
5.1 Average turnaround times are shown where relevant. Please note that these are always average and estimated turnaround times and are not a guarantee of which day your order will be despatched or delivered. Turnaround is shown in working days which does not include weekends or public holidays.
6.1 These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.