FAQ: Technicians

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Here are some of Plasma Pen's frequently asked questions from technicians interested in training to be an Elite Technician or Master Technician

In nature there are four states of matter – solids, liquids, gases and plasma. Matter only becomes plasma when enough energy is delivered to split the atoms into electrons and the output of this is a ‘plasma cloud’ of charged particles which consist of free radicals, positively charged ions and negatively charged electrons and molecules.

Our device creates an electrical discharge between two electrodes which are separated by an ‘insulating dielectric barrier’.  As the charge collects on the surface of our dielectric barrier, it discharges as a flash of plasma within millionths of a second. An intelligent combination of the design of our device and its continuous direct energy source ionises the nitrogen and oxygen in the air to create a plasma gas which is then both sustained and continuous in line with the unique fingertip control and on-demand nature of our Plasma Pen device. Although we are creating collisions between molecules and causing the emission of energetic photons; the energy required to do this is actually minimal so our device is (and only needs to be) low-voltage. The plasma we create with our device transfers to the skin with absolute precision and does not harm any of the surrounding tissue.

The first and most immediate effect is delivered to the outer layer of the epidermis where we create external micro-trauma which helps immediately contract and tighten the skin. The next major effect is that the plasma simultaneously penetrates down into the fibroblasts which are contained deeper within the dermis below and, in doing so, we stimulate accelerated fibroblast division and migration, as well as encouraging neovascularisation – the natural formation of new blood vessels and the release of growth factors. These growth factors include fibroblast growth factors, platelet-derived endothelial growth factors and cytokines. Cytokines are small proteins that are very important in cell signalling and which affect the behaviour of cells around them. They help modulate our immune response, they regulate cell maturation (aging) and quarterback the growth of new cells. They are particularly important in directing our bodies response to the inflammation trauma that we cause because they stimulate both cell repair and new cell reproduction.

The inflammatory response which occurs during the healing process that we promote also activates what are known as “M2 Macrophages”.  Macrophages are white blood cells which engulf and digest cellular debris, foreign substances, microbes, cancer cells, and indeed anything else without proteins that are good for healthy cells. M2 macrophages decrease the inflammation we cause and encourage tissue regeneration and repair. We also stimulate the migration of basal keratinocytes up to the surface of the skin. Wounds to the skin are repaired, in part, by the migration of keratinocytes from the basal layer of the skin which then fill-in the gaps created by the micro-wounds we create. Within the healed epidermis they are, in turn, replaced by keratinocytes that originate from the epidermis.

On the Fitzpatrick Skin Type Scale (The Fitzpatrick Skin Type is a skin classification system developed in 1975 by Thomas Fitzpatrick, MD, of Harvard Medical School), only skin types I, II and III can safely be treated with Plasma Pen. Anything higher and you are risking hyperpigmentation or hypopigmentation.

Some providers claim to be able to treat any skin type. This is generally untrue or at the very least misleading and is usually only because they are perhaps selling medical grade devices to cosmetic surgeons (who are then able to self-prescribe and fix any damage that they do) and/or because the treatments they are performing are merely “spray” rejuvenation only (i.e. they are not targeting the dermis and are only working on the epidermis).

The fact is that people with darker skins have melanocytes capable of making large amounts of melanin. When dark/black skin is injured (i.e. through the micro-trauma we create with Plasma Pen), these melanocytes can hyperpigment or hypopigment. This is because a combination of the inflammatory response and ultraviolet causes the inflammation to disrupt the basal cell layer. Melanin pigment is then released but subsequently it can become trapped by macrophages in the papillary layer. Once the wound healing has completed and the junction repaired then the melanin pigment granules can be caught within the dermal layer with no way of escape and this can cause pigmentation issues.

We will come onto how to determine skin types below but if someone is a borderline III/IV skin type then there are possibly some things you can do (such as the client using tyrosinase inhibitors in advance – you can see a good article on those here). A client who has perhaps spent time in the sun recently may perhaps present as darker than their true skin type really is so, in these instances, you should at least delay their procedure and encourage them to stay out of the sun in the meantime so that their skin returns to a treatable type in the area you are performing treatment. However, like any important contraindication, if there is any doubt about a treatment then you should not treat and if there is clear Indian or African ancestry then the chances are probably high that you will not be able to treat safely.

In terms of how to determine skin types then, firstly, you should buy an electronic skin type sensor from us. These are available for just £35+VAT and you can message us here to buy one. These should be used on the area being treated (after any make-up has been removed). This should give you an immediate and strong guide to their Skin Type.

We strongly recommend that all Plasma Pen Elite Technicians complete the following questionnaire with their clients in conjunction with their electronic skin sensor so as to accurately determine their skin tone. We use an enhanced questionnaire format that also accounts for recent sun exposure so our quiz measures three key components (i) their genetic disposition, (ii) their reaction to sun exposure and also (iii) their recent tanning habits.

Skin Types range from the very fair (Type I) to the very dark (Type VI).

So grab a piece of paper, keep score as you go along and get your client to answer all of the following questions honestly (you should keep this as a record and this questionnaire is available from us a free branded document from us for all our technicians):


(1) What is your eye color?

Light blue, light gray or light green = 0
Blue, gray or green = 1
Hazel or light brown = 2
Dark brown = 3
Brownish black = 4

(2) What is your natural hair colour?

Red or light blonde = 0
Blonde = 1
Dark blonde or light brown = 2
Dark brown = 3
Black = 4

(3) What is your natural skin colour (i.e. before sun exposure)?

Ivory white = 0
Fair or pale = 1
Fair to beige, with golden undertone = 2
Olive or light brown = 3
Dark brown or black = 4

(4) How many freckles do you have on unexposed areas of your skin?

Many = 0
Several = 1
A few = 2
Very few = 3
None = 4

Total score for genetic disposition: _______


(1) How does your skin/face respond to the sun?

Always burns, blisters and peels = 0
Often burns, blisters and peels = 1
Burns moderately = 2
Burns rarely, if at all = 3
Never burns = 4

(2) Does your skin tan?

Never – I always burn = 0
Seldom = 1
Sometimes = 2
Often = 3
Always = 4

(3) How deeply do you tan?

Not at all or very little = 0
Lightly = 1
Moderately = 2
Deeply = 3
My skin is naturally dark = 4

(4) How sensitive is your face to the sun?

Very sensitive = 0
Sensitive = 1
Normal = 2
Resistant = 3
Very resistant/Never had a problem = 4

Total score for reaction to sun exposure: _______


(1) When did you last expose your body to sun / tanning cream / tanning injections / sunbeds?

More than 3 months ago = 0
2-3 months ago = 1
1-2 months ago = 2
Less than a month ago = 3
Less than 2 weeks ago = 4

(2) Did you expose the area you wish to be treated by Plasma Pen with to the sun?

No/Never = 0
Hardly = 1
Sometimes = 2
Often = 3
Always = 4

Total score for Tanning Habits: _______


Now correlate the above score to the following to determine their skin type:

Type I: 0 to 6 points (light, pale white)
Always burns easily, never tans.

Type II: 7 to 12 points (white, fair)
Always burns easily, tans minimally.

Type III: 13 to 18 points (medium white to olive)
Burns moderately, tans gradually.

Type IV: 19 to 24 points (olive, moderate brown)
Burns minimally, tans well.

Type V: 25 to 30 points (brown, dark brown)
Burns rarely, tans profusely.

Type VI: 31+ points (very dark brown to black, black)
Never burns, deep pigmentation.

You can see an image here which is a good visual guide.

Remember, you may only treat skin types I, II and III with Plasma Pen.

Our branded Louise Walsh International Silver Colloidal Gel with Aloe Vera is an over the counter product that does not require a prescription. It is a transparent jelly that stays on the skin much longer than it would in liquid form. It is odourless, it does not stain and it is a powerful and natural anti-bacterial/anti-viral product where the two main active ingredients (colloidal silver and aloe vera) work in tandem to soothe inflamed skin and then heal it fast. This is why we now recommend it as part of the patient aftercare regime over dry healing.

Aloe vera is known for its ability to regenerate cells, increase oxygen flow and stimulate fibroblasts which aid the production of collagen. It is a natural moisturiser and is a soothing and calming gel that promotes skin healing. This element of our ingredients is very important as the aloe vera leaf used contains over 75 nutrients, 20 minerals, 12 vitamins, 18 amino acids and around 200 active enzymes all of which provide tremendous benefits – most importantly the ability to speed up the recovery of skin wounds and underpin the stimulation of cellular growth and rejuvenation. The aloe vera in our colloidal gel also has a powerful antioxidant effect.

Colloidal silver is basically nano-sized particles of pure silver which are suspended in highly purified water. Silver ions possess antibacterial, antifungal and antiviral properties and they help stimulate cell regeneration, promote healing and gently fight bacterial, viral and fungal conditions without any side effects.

In our form, the gel is applied as a topical agent and is not to be ingested.

Once applied and left to quickly dry then our Louise Walsh International Silver Colloidal Gel leaves a protective coating that’s designed to act as a barrier against infection. It helps speed up skin healing and these two primary active substances offer amazing skin protection benefits including tissue healing, anti-inflammatory properties, sun-protection, improved skin metabolism, increased moisture retention and also disinfectant properties.

Our product is supplied in special airless pump tubes so as to prevent any cross-contamination and oxygenation.

Technicians and clients can contact us here to order our Colloidal Silver Gel with Aloe Vera here until our web shop goes live.

We fully recommend LWI Silver Colloidal Gel.

We used to recommend dry healing and this is still an effective measure but best practice moves forward constantly and, from our expert medical advice and from feedback from thousands and thousands of treatments; we now recommend the use of our Louise Walsh International Silver Colloidal Gel. This is because the main way of preventing a scab from becoming a scar is by promoting tissue repair. Your body already has its own natural ability to heal and sometimes too much help from us or the client can actually irritate the scab and make your client more susceptible to scarring but there is a middle ground so we say that all clients should keep the scab moist by applying our Silver Colloidal Gel with Aloe Vera up to three times per day. If a scab and the surrounding area is kept moist then not only will the client experience relief from possible itching but it will also help expedite a scar free healing process. Leaving a scab to continually dry out can mean the healing process takes longer and the longer the healing process then the greater the chance of scarring.

We also advise technicians to help clients take the heat out of the micro-burns – especially following blepharoplasty treatments and any treatments on or around the periorbital and infraorbital region – by using our LWI Aloe Vera eye masks as these help prevent inflammation and greatly reduce the threat of scarring. If possible we also recommend you ask your clients to take a high dose of Vitamin C supplements over the course of the healing process as this will help give their immune system a big boost. In turn this helps them to repair and also helps avoid hyperpigmentation.

Until our web shop goes live in the coming weeks, you can just submit a form asking to order any of these products directly here and we will sort it out for you.

Technically there’s no limit – especially since our Plasma Pen is so incredibly ergonomic, easy and rapid to use. With Plasma Pen you’ll find treating clients far less taxing than you would with any other device. But we do stress that your last treatment of the day should always be delivered at the same high standard as your first treatment of the day so never over-extend yourself. Some treatments may take you 30 minutes, others may take you a couple of hours – it all depends on what procedures you are performing, the depth and length of your pre and post consultations and a number of other factors so be sure to manage your time – and your clients time – effectively.

You can get in touch with us in a variety of ways below. We are always happy to help and will be delighted to just have a friendly, no-obligation chat with you at your convenience and/or invite you in to one of our academies for a free taster session:

Phone: +44 (0)1704 579 800
Email: training@plasmapenuk.com
Web: www.plasmapenuk.com
Facebook: facebook.com/LouiseWalshPlasmaPen
Twitter: twitter.com/PlasmaPen
LinkedIn: linkedin.com/in/LouiseWalshOfficial

Address: Global HQ & Flagship Training Academy, 42-46 Station Road, Ainsdale, Southport PR8 3HW

Whether you are certified as an Elite Technician or as a Master Technician, you will be trained to exacting standards in all aspects of Plasma Pen pre-treatment, treatment and post-treatment. Every highly-vetted technician successfully trained by the expert team here at Louise Walsh International leaves us as an official Plasma Pen artist and technician who is fully qualified in the theory, science, technique, treatment and aftercare involved in using our Plasma Pen device, methodology and technique for non-surgical blepharoplasty, fibroblasting, skin-lifting, rejuvenation and soft-surgery plasma sublimation. We also certify the purchase of an official German Manufactured and CE Certified Plasma Pen by Louise Walsh International and provide a full warranty.

Our Elite Technician course is the first course you will attend (and for many the only course) and, once completed, you leave fully qualified, certified and completely capable of professionally delivering Plasma Pen treatments – especially those relating to the upper facial, mid facial and lower facial areas (which constitute the bulk of treatment for most technicians – see available treatments).

At your own discretion – and when the time is right for you – then you may choose to complete our Master Technician course and be re-certified accordingly. Among many elements and additional modules; this advanced course involves a much deeper dive into all of the science and theory behind our Plasma Pen treatment and technique plus we focus a great deal on the more complex, more challenging, more high-value and/or niche treatments such as facelifts, stomachs, arms, breastlifts etc.

Our Master Technicians all adhere to the highest possible standards across their own business and, in return, are usually able to charge a premium for their treatments/services. Outside of promotions and offers, we expect all our Master Technicians to maintain price integrity and not over-commoditise Plasma Pen treatment – they are supposed to be the best and not the cheapest. All Master Technicians provide us with ongoing examples of their work/portfolio so we can continually assess, validate and provide feedback to them (we encourage our Elite Technicians to do the same). Master Technicians renew their status with us, annually, by completing paid refresher training and re-validation to ensure they remain at the top of their game and pursue continuous professional development. They understand that should they ever fail to deliver work to the exceptionally high standards we expect of our Master Technicians then this higher status of certification can potentially be suspended either temporarily or permanently.

No. Many insurers have specific standards/backgrounds they require and most expect practitioners to be NVQ level 3 or equivalent (although certain other qualifications and experience are acceptable – we can guide you through all of this). We do however work with a major insurer who has so much faith in our Plasma Pen device and our training to insure anyone who has been successfully trained and certified by Louise Walsh International and that is quite a coup. Ultimately though, as the market leader and a business with an outstanding >26 year reputation; we perform careful vetting and due diligence on all our potential Plasma Pen technicians and we have our own absolute minimum standards that we require for you to even book onto one of our training courses, let alone pass. We are utterly focussed on protecting our brand and, most importantly, protecting the end customers who receive treatment with our device and we see/hear horror stories all the time of people who have endured treatment with a poor device and/or poor training from elsewhere. For all our technicians, being qualified and accredited in Plasma Pen by Louise Walsh International really means something. It’s the gold standard, especially to the end customers.

The best thing you can do if you are unsure about whether you have the capability, existing background and/or qualifications is to just reach out to us and we can go through with you, in person, what our own expectations are and what we will require of you. If it turns out that you’re not quite ready then no problem – we will work with you to help you get ready and do so as quickly as possible. You have to be comfortable and capable of delivering high quality treatments else Plasma Pen will just not be for you or your clients.

Remember too that if it seems too good to be true then sorry but it probably is! If you’ve been offered what sounds like an incredibly low price for training and/or equipment – compared to us the market leader and even to our other well known peers – then the chances are that it’s probably not worth investing in – either for yourself or for your customers. Quality plasma equipment and professional training has a distinct value as does the value/price of your own services to end clients when you commercialise world class treatment and results using the very best tools and training. If you buy cheap you will likely buy twice – you’d never dream of using a blowtorch to perform laser eye surgery so why do the equivalent in this field?

Best thing you can do is simply book a completely free taster session with us, see our device and the others in action and judge the facts for yourself.

The absolute very best. The Rolls Royce of plasma.

Firstly, you get full and comprehensive training and certification from the best in the world and, where relevant, that will be either as an Elite Technician, Master Technician or Master Trainer.

You will of course get the German manufactured and CE Certified Plasma Pen device itself – which comes with a full manufacturer’s warranty – and a luxury aluminium briefcase/kit box which contains a Plasma Pen dock, aftercare products and the relevant, UL Certified plug for your country. We also supply you with all the branded collateral you will need to provide professional and insured treatments including Aftercare Sheets, Consent Forms, Contraindications and Consultation Forms. We can also supply you with bespoke sales and marketing collateral.

All new technicians may take advantage of one free treatment for themselves during their training.

Finally you join a bustling and worldwide Plasma Pen community who collaborate across all areas of best practice and technique. We are the biggest, brightest, best and the most active across social media and are famed for our almost 24/7 one-to-one support. We really do our level best to be on hand for you, online and offline, to answer any questions or challenges you have.  We also push a lot of business directly through to our Technicians, Agents and Distributors and this is something we continue to ramp-up.

Why not ask us about our ‘Business In A Box’ sales and marketing solution if you’re really keen to supercharge your own operation commercially and even feature heavily on our website and elsewhere?

Yes. We offer every new technician one free treatment for themselves during their training. We know this is very important to new technicians because it’s of course easier to be evangelical about a treatment and explain how it feels to a client when you’ve actually had treatment yourself. You are the best example you could ever provide.

If you were to ever visit us as a model, pay for a treatment and then later become a technician – we would simply deduct what you paid for one treatment, at the model rate you paid, from your purchase of our Plasma Pen device/training.

All new technicians are welcome to bring along models with them, perhaps friends or family members, and they will also get the model rate that we charge on training days. While many providers will only show you a demo of their device, with us you will actually carry out live, real world treatments yourself during your training with us on models, under our close supervision and support.